- How can I get Voice Credit ?
You can get credit by opening an account, selecting the desired amount and then adding the payment details. You can use any of the major credit/debit cards.
- Do I have to create an account ?
Yes, every person who wants to use our services has to open an account with Voemo.
- Why do I have to create an account ?
By opening an account on Voemo, you will gain access to all of the special features we offer: access to our pinless service, remaining balance, speed dial, star rating and autorecharge.
- How will I be charged ?
The service is prepaid: you buy the minutes in advance and we round up your calls by one full minute.
- Do you charge anything extra ?
For buying Prepaid Credit there are no extra charges.
- Will I receive a bill ?
You will receive an invoice for the service you buy which will be sent to your email. All invoices will be available in your online account.
- Is your website secure?
Our website is secure for online transactions. We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases and to never release this information to third parties.
- Can I pay for my orders with non-USD credit cards ?
You can pay with any of the major cards accepted, even if they have been issued outside US. Please check the bottom of the page for accepted payment methods.
- What credit/debit cards do you accept ?
We accept Visa, Mastercard, American Express and Discover for orders on the website. also you may use your PayPal account.
- How can I find out my billing address ?
Your billing address is the address your card was issued to. Please use this address for your orders on the website. We will not send anything by mail to you.
- How do I edit my billing address ?
If your billing address has recently changed, but you don't have any card saved in your account, you don't need to edit the address with us until you make a new payment. If you have a saved card, just click "Add New Credit Card" at Payment Info during check out and enter all the required information.
- What is a coupon code ?
Coupon codes allow you to get bonus when you buy one of our products. We may send you coupon codes when we have a promotion.
- Can I pay through money transfer ?
No. But we accept all major cards. Check our payment options on the bottom of the page.
- Is there a minimum order limit ?
The minimum you can buy is ten US dollars in most cases but its variable depend on your account specification.
- Is there a maximum order limit ?
The maximum you can buy is $100.00 in your first puchase and you may top up the balance up to $300.00 on each transaction after that.
There is time limit to top up balance and you may lift all this limitation by follow the link bellow :
How Can I Lift Account Limits - Can I buy the service from anywhere else ?
The service can only be bought from the website Or Order by phone.
- What is a "Pending" transaction ?
A “Pending” transaction is any transaction waiting to be processed. On your credit card statement it may appear as a pending debit and this will turn to a full debit as soon as your order changes from "Pending" to "Successful". If your order does not ever go to "Successful", then the pending debit will disappear automatically from your credit card statement. You are only charged for "Successful" orders.
- How many credit cards can I use in my account ?
You may use unlimited credit or debit cards in your account.
- How can I recharge ?
You can buy more credit by logging into your account and pressing "Buy Voice Credit". Or Just dial the Voemo Sales Department and follow the prompts.
- Do I have to buy credit on the Internet ?
You can buy credit online or over the phone. If you buy credit Over the phone, you need to know your Voemo ID and the credit/debit card information in order to make the payment.